Shipping & Returns

All sales are final. Returns are not accepted. 

Coffee, Tea, Mimi specializes in one-of-a-kind finds, which means there is no back stock. Please review the policies below, as all sales are final. If you have any questions, please email hello@coffeeteamimi.com.

Cancellations

I accept cancellations within 1 hour of the order being placed. Please email hello@coffeeteamimi.com to cancel an order.

Shipping Policies

Currently, I do not ship orders outside the United States.

Shipping is as calculated. Shipping rates take into consideration your shipping zone (location) and the dimensional weight of the package. If you require special delivery, please note those instructions with your order at check-out. 

All shipping is via UPS or USPS. All orders have tracking.

You will receive a shipping confirmation email with your tracking number once your order has shipped. Most orders ship within 3 business days. Orders do not ship on Sundays or holidays.

Shipping times are estimated below, based on shipping service:

  • USPS Ground Advantage = 2-5 business days
  • USPS Priority Mail = 1-3 business days
  • UPS Ground = 1-5 business days
  • UPS Ground Saver = 2-7 business days
  • UPS 3 Day Select = by the third business day

Damaged/Broken In-Transit Policy

All items are carefully wrapped and packaged by hand. I acknowledge that sometimes, despite my best efforts, items may arrive damaged or broken. If you receive a damaged or broken item, please email hello@coffeeteamimi.com. 

Please include photos of the damaged packaging and item(s) with your email inquiry. This includes photos of all sides of the exterior of the box, interior packing materials, and detailed photos of the damage to the item(s).  

Lost In-Transit Policy

You will be provided a tracking number once your item has shipped. If an item is lost in-transit*, please email hello@coffeeteamimi.com for next steps.

*Lost In-Transit means, the shipment tracking is showing the item “en route" several days past the estimated arrival date.

Missing or Stolen Packages Policy

Once the shipment carrier has marked an item "delivered," Coffee, Tea, Mimi has no ability to track items further. Please file a claim through the shipping carrier.

Regrettably, I am unable to offer refunds for missing or stolen packages.